|Frequently Asked Questions - FAQs
What is a virtual domain (or
A Virtual Domain means having your own
domain (http://www.yourcompany.com) without having to install expensive server hardware
and software. With a Virtual Domain(or web hosting), you utilize our server's storage
space, however, you are still professionally represented via your own Internet web address
domain name (www.yourcompany.com) and by your own personal e-mail address domain name
What steps do I need to take to
set-up a web hosting or virtual domain?
Simply signup with us by filling out an
order form or call (852) 2851 3530.
We will then assist you in transferring an
existing domain or registering for a new domain to be placed on our servers.
When you say annually, do you
mean pay you all the money up front, or pay monthly for one year?
You must pay the full year at once in order
to receive the yearly discount.
Is there any additional charge
for data transferred per month, or hits?
No, hits are unlimited!
What is the time needed to make
space on your server available?
Space will be made available the same
business day! Once an account is set-up an activation notice will be sent to you via
e-mail including your user-ID, password.
Who is InterNIC or
The InterNIC or HKDNR is an independent
organization (formed by government) responsible for controlling the US or
HK domains respectively.
Do you offer
Business Broadband Internet
Yes, but we can provide
Internet Access to our clients in Hong Kong only.
Whom can I contact by phone or
e-mail if further questions come up?
The easiest is to respond to email@example.com or you can call (852) 2851 3530.
Are your servers connected 24
hours a day, 7 days a week?
Yes. They are always connected and
What are your server types:
Windows 2000? Linux? Both?
We use Windows 2000 Server
Redhat Linux platforms.
Do you have FTP access?
Yes, we provide FTP access with the account.
Do you have a limit on the FTP
No. There is no limit. You can update your
pages an unlimited amount of times, at any time you wish.
How many client sites are put
on each web server? Do you move sites to different servers if a given server has a high
load? Is this monitored?
We do move clients according to demand. We
keep the peak CPU load below 50% on all machines.
Do you support
ASP scripts and MS Access 2000 database?
Yes, our default server is
Windows 2000 Server. It can support ASP with MS Access 2000
database, XML and Frontpage Server Extension.
Do you provide a CGI-BIN
Yes, a CGI-BIN is providing
for you if you are choosing our Redhat Linux Server.
What is CGI access?
CGI scripts (Common Gateway
used to provide things like counters, form responses, guest books, and many other things.
Do you charge additional fees
for hosting a secure web site?
Yes, it is an optional feature for basic
May I promote my web site with
No, spamming is in violation of our service
agreement. There are legal and ethical issues involved in mass mailing of unsolicited
email. Any user of our services who has sent a large number of unsolicited email will have
their account closed within 24 hours.
Do you host foreign domains?
Yes, we host foreign
domains as well as local domains.
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